Always Know Customer's UX Needs
Real-time Customer Insights with UX-focused AI Analysis
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Meet Ladder
Are you tired of sifting through endless customer feedback data, desperately seeking actionable insights to enhance your product? Say goodbye to the days of information overload. Ladder, brought to you by Drawbackwards, is an innovative AI-powered solution designed for Product Owners, Design Leaders, Data Analysts, and Chief Experience Officers like you, in dire need of actionable UX/CX insights from customer feedback.
Transform the way you enhance your product, making it more intuitive, delightful, and meaningful than ever before, and watch your MRR increase as customers respond.
AI-Driven Insights with the Ladder Framework
Ladder leverages artificial intelligence to analyze all your customer feedback data. It not only identifies areas that need improvement but it pegs your experience on the UX Success Ladder and provides actionable tips to immediately enhance your product.
Real-time Customer Sentiment
Gain a pulse on your customer feelings with real-time insights into what your customers actually need. Ladder ensures you're always in tune with their desires and preferences through time-based filters.
Precise User Experience Surveys
Target specific features or experiences within your product or service. Utilize Ladder's product-focused surveys to uncover valuable user experience insights, pinpointing where improvements will have the most significant impact.
Integrations
Integrate Ladder with your Experience Management Software.
The Ladder
At Drawbackwards, we're dedicated to helping you create more than just a functional product. We created the Ladder product because In today's competitive landscape, functionality is merely the starting point. Your success hinges on delivering intuitive, delightful, and meaningful experiences to your customers.
Excellence is not a destination; it's a journey. Ladder serves as your pathway to surpass customer expectations, driving substantial revenue growth. Most products stop at merely being functional, but if you're committed to continuous learning and improvement, you can reach new heights.
As you dissect the challenges in your product or service, you'll unearth fresh data, insights, and designs that propel you to the next level. Here, you'll accelerate growth, foster user loyalty, and witness the transformation of your product into something truly meaningful. From glowing five-star reviews to a soaring NPS score, our framework ensures you'll see massive subscriber growth, increased usage, and unwavering customer engagement.
It all begins with your journey up the Ladder.
How UX is Measured
Ladder leverages artificial intelligence to analyze all your customer feedback data. It not only identifies areas that need improvement but it pegs your experience on the UX Success Ladder and provides actionable tips to immediately enhance your product.
Measure. Improve. Repeat.
Book 30 minutes to learn how our partners are using the experience success ladder framework for better software product design, faster growth and more mature conversations. Learn about partnering with Drawbackwards for research, design and product-led growth for your business.