Powerful customer insights with UX-focused AI analysis
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Trusted by many global brands.
Transform the way you enhance your product, making it more intuitive, delightful, and meaningful than ever before, and watch your quality increase as customers respond.
AI-driven insights
Ladder leverages artificial intelligence to analyze all your customer feedback data. It not only identifies areas that need improvement but it pegs your experience on the UX Success Ladder and provides actionable data to immediately enhance your product.
Real-time customer sentiment
Gain a pulse on your customer feelings with real-time insights into what your customers actually need. Ladder ensures you're always in tune with their desires and preferences through powerful filters.
Built for design-minded leaders like you
Ladder is an innovative AI-powered solution designed for Product Owners, Design Leaders, Data Analysts, and Chief Experience Officers like you, in dire need of actionable UX/CX insights from customer feedback.
Integrate with your customer data
Ladder leverages your existing customer data, on whatever platform you use. Integrations with Qualtrics XM, SalesForce, Alchemer, Marketo, Podium, and more provide a seamless extension of your existing tools. Which customer insight tool do you use?