Your site will have bugs and errors at times. How will you handle that? Will the visitor receive a raw database or server error or will you customize the notification and let people know how you are dealing with it?

Google provides a great example for turning a bad customer experience into a decent one. Thanking […]

When the unexpected affects your products and service, how can you turn a suprising negative into a friendly positive?
If you have been to Jamba Juice lately you may have noticed small oranges attached to the descriptions of your favorite drinks on the menu board. Each smoothie that utilizes orange juice now has a small “Brrr […]

…if you make a pledge to be there at Pledgebank.com. The deadline to sign up is: 30th April 2007 - 32 people have signed up as of 5:45 pm on 4/5 and 467 more are needed.
Pledgebank.com is a great web concept. There are distributed interests in the web world and in the physical world. This […]

How can you alter your vistor’s day-to-day experience to your site? What products or services have unique stories to be told? Does your site have the flexibility to adapt to the interest of the visitor or tell a timely story?
Instead of simply offering Star Wars themed stamps, The United States Postal Service rolls out their […]